Privacy Policy

Last updated: September 30, 2026

Jess Chant Counselling ("I", "me") respects your privacy. This policy explains what personal information this website collects, why, and how it is protected. It covers this website and messages you send through it. Your clinical records, if you become a client, are handled under Ontario's Personal Health Information Protection Act (PHIPA) and the standards of the Ontario College of Social Workers and Social Service Workers, and I will explain that separately when we begin working together.

Who is responsible

What this website collects

• Contact form: your name, email address, phone number (optional) and your message. The form asks only for what I need to reply to you.
• Emails you send me: whatever you choose to include.
• Technical logs: the website host automatically records basic technical information (such as IP address, browser type and the time of your visit) to keep the site running and secure.

This website does not use cookies, analytics, advertising pixels or any tracking tools. Fonts are hosted on this site, so loading the page does not send your information to font providers.

Please don't send health details through the form

Email and web forms are not a fully secure way to share sensitive information. Please keep your first message brief, for example your name, how to reach you and a general sense of what you're looking for. We can talk about details privately once we connect.

How your information is used

• To reply to your inquiry and, if you choose, to arrange an appointment.
• It is never sold, rented or shared for marketing, and I don't send newsletters.

Services that help run this website

• Netlify hosts the website and delivers contact form messages to my email. Netlify is based in the United States, so form messages and technical logs may be stored or processed outside Canada.
• Google Workspace provides my email. Messages you send are stored in my Google Workspace account.
• Web Hosting Canada is the domain registrar for jesschantcounselling.ca.

These providers only process information to provide their service and are bound by their own privacy and security commitments.

How long it is kept

Contact form messages are removed from the form service once they have reached my inbox. Inquiries that don't lead to counselling are deleted when they are no longer needed to respond to you. If you become a client, your information becomes part of your clinical record and is kept as required by my professional obligations.

Your choices and rights

• You can ask to see or correct the personal information I hold about you.
• You can withdraw your consent and ask me to delete an inquiry at any time, unless I'm required to keep it.
• To make a request or ask a question, email jess@jesschantcounselling.ca.

If you're not satisfied with my response, you can contact the Information and Privacy Commissioner of Ontario (for personal health information) or the Office of the Privacy Commissioner of Canada.

Changes to this policy

I may update this policy when how I run my practice or this website changes. The date at the top shows when it was last updated.

In crisis or need immediate support? This inbox is not monitored for emergencies. Call or text 9-8-8 (Suicide Crisis Helpline), call 911, or go to your nearest emergency department.